Something happened today that hasn't happened to me in years... I received customer service. Now, I know I got a glimpse of it from Adobe a few months ago, but I had to push to get it, after being transferred to several different people in different departments.
I ordered a book of TV and radio contacts to move to the next level and try to get some national media spots to talk about the book, give dating advice, talk about upcoming projects, and just all around entertain. The contact list is not cheap; it is $350 for a year. It's $700 if you want monthly free updates for a year (the industry changes fast and it's wise to keep updated). I ordered the book w/out the udpates. Well, they screwed up and didn't mail it to me Monday like they were supposed to; so, when I called them about it, they apologized and today, they called to tell me they will be giving me the updates for free. So, I got $350 of free updates w/out having to make a complaint or anything (and I wasn't going to; it was a minor error). I must admit, it was very cool and felt great. You'd think more companies would have customer service. Also, when I called their 800-number, I got a person! No "type in the bra size of your mother's maiden's name's best friend's neighbor," or anything like that. Pretty impressive!
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1 comment:
ha ha:) congratulations on that! i was sure customer service had become extinct.
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